During the recent past, NDB Bank has been rapidly growing its digital footprint, capturing the digital banking landscape faster than any local bank. Identifying the Bank’s excellence in the digital arena, NDB has been crowned with the “Most Innovative Digital Transformation – Sri Lanka 2021” award felicitated by the Cosmopolitan – The Daily a UK based publication at the 4th Annual Cosmopolitan the Daily Business Awards 2021.
Additionally, NDB was also awarded the “Best Bank for Project Financing – Sri Lanka 2021” and “Best Investment Bank – Sri Lanka” for NDBIB by the Cosmopolitan.
Meanwhile, the Bank’s mobile banking and digital banking platform – NDB NEOS was awarded Most Innovative Digital Banking Platform – NEOS Digital Banking – Sri Lanka 2021 by the Global Business Outlook – UK.
As part of its digital transformation roadmap, NDB’s NEOS is regularly updated to reflect customer demand for personalisation and ease of use. The launch of NEOS was the fore runner which enabled the Bank to launch the NDB NEOS Online Banking platform in April 2020, during the peak of Sri Lanka’s Covid-19 crisis. The NDB NEOS Online Banking has garnered popularity nation-wide as a state-of-the-art digital banking platform, with absolute connectivity to all of NDB’s banking services especially during the lockdown period.
Adding to the many firsts the Bank has achieved in the digital platform is the launch of the latest video KYC (vKYC) based account opening. vKYC utilizing artificial intelligence (AI) technology enables customers to open NDB accounts from the comfort and safety of home, without having to visit a branch. Additionally, the Bank also became the first player in the industry to tie up with the Credit Information Bureau (CRIB) in order to create a hassle free and convenient method in which the Bank’s customers can register and request for their individual credit reports (iReport) and individual credit score reports (CRIB Score) from wherever they are in Sri Lanka through the NDB NEOS.
Meanwhile, during such a time where minimum contact with others is in the best interests of every individual, NDB introduced NEOS Pay, a QR payment method in which customers can make payments to merchants, pay bills and make a host of other transactions via the same platform. The NEOS Phygital Branches, Cash Recycle Machines and Bank2U propositions together with the NEOS App and Online Banking make the totality of the NDB digital offering. The Bank is also frequently at the forefront of technological changes and is involved in exploring, investing in and developing the digital banking arena, while on the fast track to becoming Sri Lanka’s best Digital Banking provider.
NDB has continued to remain at the forefront of digital banking even amidst competition, constantly introducing novel methods to the Bank’s clients as well as all Sri Lankans. Accordingly, the Bank was awarded the “Best Digital Bank 2021” at the Asiamoney Best Bank Awards for Sri Lanka in addition to being crowned “Sri Lanka’s Best Bank 2021” by the prestigious Global Finance Magazine of USA, and “The Bank of the Year Sri Lanka”, by The Banker Magazine UK. NDB is the 4th largest listed bank in Sri Lanka and the parent company of the NDB Group. The only financial services conglomerate in Sri Lanka, NDB Group is uniquely positioned towards assisting the growth and development of the Sri Lankan capital market to provide its customers seamless access to the product and service offerings of all its group companies.